Appointment Policy

East Tennessee Holistic Medicine > Appointment Policy

Once you have booked an appointment with East Tennessee Holistic Medicine it means that we have reserved time in our schedule exclusively for you and that you agree to keep this appointment.  When a person fails to keep an appointment or does not give adequate notice (no-show), this time often can not be used to serve the needs of other patients.  Should you need to cancel or reschedule you appointment, please contact the office by phone or email as soon as possible and no later than 24 hours.

No-Show Fee
If you cancel or reschedule your appointment less than 24 hours before it is scheduled or you give no notice of cancellation and do not come to your appointment then there is a $50 no-show fee.  Appointments booked less than 24 hours before the appointment must pay for the appointment.

To avoid a no-show fee, please provide cancellation notice at least 24 hours prior to your appointment.  You may cancel or reschedule an appointment by sending an email to tona@breezeair.net or calling the office at (423) 617-7777.  Texting is not an option for canceling or rescheduling your appointment.

Rescheduling Fee
Any appointment changes with more than 24 hours notice but less than 48 hours notice will incur a $10 rescheduling fee.  To avoid a rescheduling fee, please make any changes to your appointment at least 48 hours prior to your appointment.  You may cancel or reschedule an appointment by sending an email to tona@breezeair.net or calling the office at (423) 617-7777.  Texting is not an option for canceling or rescheduling your appointment.

Frequent Cancellations
After 3 cancellations or appointment changes with less than 48 hours notice, the patient will no longer be booked.

Late Arrival
Patients arriving 20 minutes or more after their appointment time will be seen if the practitioner has time to see the patient.  The patient is responsible for the cost of the appointment whether they are seen or not.

This appointment policy is effective August 27, 2024.  East Tennessee Holistic Medicine reserves the right amend this policy unilaterally at anytime with or without notice.